Snow clearing

We hired a company to clear away our laneway snow but they did not do a particularly good job at the end of the laneway where it dips down to the road rather sharply. Today the city came and chopped back the snow stacks except they left a pile in front of our place which is likely going to get pushed into our laneway so will see how that goes. I did call them to tell them the problem at the end of the laneway but looking at the other laneways there is the same difficulty. Not sure of the solution for that. Snow plows do not necessarily dip downwards! It is good to have it plowed though that is for sure.